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Platform Admin
Runs the whole platform — onboard customers, SLA catalog, contracts, global config.
iByte Solutions — delivery + internal support
AMS managers run the delivery console; consultants work tickets. They also raise iByte's own internal cases.
PROKHAS
Customer org — admin raises/manages cases, users raise from the portal.
PAAB
Customer org — admin raises/manages cases, users raise from the portal.
U Mobile
Customer org — admin raises/manages cases, users raise from the portal.
MRANTI
Customer org — admin raises/manages cases, users raise from the portal.